Apology for overshippment

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Instructions

Simply replace the unfilled areas such as "[]" and "[date]" with your information.

Dear [name],

Please accept our apology for having shipped merchandise in excess of your purchase order.

We have made an adjustment in your account to reflect this error and have arranged for [delivery service] to pick up
the excess merchandise on [date].

We are sorry for the inconvenience this has caused you and are most appreciative of your cooperation and understanding in this matter.  Thank you for your recent order.

Sincerely,

[name]