Apology and replacement of damaged goods

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Simply replace the unfilled areas such as "[]" and "[date]" with your information.

Dear [name],

It was distressing to learn that the [product] we shipped to your firm last week arrived in bits and pieces. Per your request, a new shipment for [amount] left our dock this morning and is scheduled for delivery to you on [date].

I am sorry that this occurred and sincerely appreciate your continued patronage.