Response to order on expired credit card

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Simply replace the unfilled areas such as "[]" and "[date]" with your information.

Dear [name],

Thank you for your recent order from [name of firm].

We are unable to send you the merchandise because your [specify] credit card has expired.  If you still want [specify item], please forward a check or other acceptable form of payment and we will be
happy to send it immediately.

Thank you,